Delivery, returns & help

Contact

For order help, sizing or product questions: sultanmalacca.booking@gmail.com.

Payments are processed through Quarry Engine on Stripe. Keep your payment receipt or booking confirmation as your order reference.

Delivery

Orders ship from Kuala Lumpur. Malaysia delivery costs MYR 15 per order. We dispatch within 3 business days after successful payment and email the tracking details once shipped. Courier transit time varies by destination.

For delivery outside Malaysia, request a quote before payment. We confirm the shipping fee, service availability, estimated timing and any known duties arrangements before sending a payment link. No international order is confirmed by the enquiry form alone.

Returns & cancellations

To cancel before dispatch, email us with your payment reference. For unused items, contact us within 14 days of delivery to arrange a return in the original packaging. Return postage is paid by the buyer for a change of mind. Original delivery charges are not refunded for a change of mind.

If an item arrives damaged, faulty or incorrect, contact us with photos. We will arrange an appropriate replacement or refund and cover reasonable return postage. Your applicable statutory rights are unaffected.

Approved refunds are sent to the original payment method after the return is checked. Your payment provider determines when the refund appears.

Product information

Our pieces are black-bead accessories for personal meaning and style. We do not claim a certified mineral identity or promise health, anti-ageing, radiation-blocking or protective effects. Ask us about fit and materials before buying.

Consultations

Private spiritual consultations are 45 minutes, MYR 508, through Google Meet. Book at least 48 hours in advance. NeetoCal shows availability and the cancellation/rescheduling terms before confirmation. Spiritual guidance is for personal reflection, not medical or mental-health treatment.

Privacy

Country and typography preferences are stored in your browser. This website has no customer account database. International enquiry details stay in your page until you send them using your email app. Stripe processes payment and delivery information; NeetoCal processes bookings. We use order details to fulfil your purchase and provide support. Do not send card details by email.